Our policy at Alpha Firewood Store is to accept returns and issue refunds for items that are damaged or faulty upon delivery. We ask that customers notify us within 24 hours of the delivery of any damaged or faulty items to be eligible for a refund or exchange.
Please keep in mind that shipping costs for returns are the responsibility of the customer. We also reserve the right to deny any refunds or exchanges that do not meet our guidelines.
Thank you for taking the time to craft a thorough and fair refund and return policy. As always, our goal is to provide the best possible experience for our customers.